The Multiplay Group, provider of multimedia services in Śląskie and Opolskie provinces, will implement Suntech?s network inventory system. The solution will support Multiplay?s key business processes such as services management, failure handling, network expansion and its maintenance.
Within the framework of EU projects, the Multiplay Group builds its own optical fibre networks which it uses in order to provide online, phone and TV services to individual and corporate customers. The optical fibre technology provides the Group?s customers with the fastest possible data transmission. The SunVizion Network Inventory system will make it possible also to accelerate other customer service processes, reduce the time needed to launch new services and optimize remedying of possible damages to the network.
"If we consider the process of building a competitive advantage, efficient customer service and effective network operation are the key issues. That is why we have chosen a high-end solution with the best price-function ratio", explains Tomasz Serwatka, Chairman of the Multiplay Group. "The Esri environment used by the system enables us to flexibly process and smoothly visualize geographical data. Such data are necessary to optimize network-related processes and they can provide an optimal basis for geomarketing analyses in the future".
