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Maintaining robust network and service assurance is a non-negotiable requirement for any network operator. Every telecommunications customer expects their services to be reliable, especially as we become ever more reliant on our network connections and the apps that depend on them. Network operators have no choice but to ensure seamless service delivery, optimal performance, and customer satisfaction despite dealing with an increasingly complex service delivery environment. This is where Operations Support Systems (OSS) and Business Support Systems (BSS) play a pivotal role. Advanced OSS/BSS solutions act like an insurance policy, allowing operators to rely on the availability of their network and the services that ride over them.