SunVizion Workforce helps organisations to efficiently manage a complex array of teams, workers, skills, activities, and deadlines in one solution. By managing the activities of all workers from task allocation to completion, the solution greatly improves key service provider metrics.

 

Field workers are a vital resource, required to manage the optimal performance of a telco’s most valuable (and capital intensive) asset – its network. SunVizion Workforce does this by coordinating:

 

Roles

Jobs / Orders

  • Customer Activations
  • New Builds & Projects
  • Scheduled Maintenance
  • Unplanned Maintenance
  • Recurring Events
  • Others

 

Actions / Activities

  • Work Order Capture
  • Work Breakdown
  • Work Allocation
  • Job Scheduling
  • Work Status Tracking
  • Asset / Material Management
  • Job Routing

 

Supported Roles

SunVizion Workforce supports roles including (but not limited to):

 

  • Team Leaders / Dispatchers – plan, schedule, allocate and coordinate the activities of the field workforce
  • Teams – tasks can be allocated to a group of workers with various capabilities, certifications and availability to ensure tasks are completed efficiently
  • Field Workers / Contractors – complete assigned tasks, record / update details of the work performed and update job status (e.g. acceptance, completion)
  • Administrators – manage the data, processes, integration and applications required for ongoing use of SunVizion Workforce

 

Team Leaders / Dispatchers

Responsible for:  

 

  • Evaluating
  • Planning
  • Scheduling
  • Dividing and Assigning new work as it comes into the team’s work queue
  • Then dispatching work into the queues of teams or individuals for acceptance and completion.

Field Workers / Contractors / Teams

Tasks can be allocated to a group of workers with various capabilities, certifications and availability to ensure tasks are completed efficiently.  Once the dispatcher has assigned tasks, it can be accepted by nominated workers or teams using SunVizion Mobile.

 

SunVizion Mobile, allows field workers to use their mobile device to conduct activities such as:

 

  • Service activations, based on installation work orders and design details
    • Automated testing (e.g. conducting a line speed test of a newly activated service and recording the test results)
    • Tracking installed / uninstalled devices via integration with SunVizion Logistics Management
    • Allowing a customer (or other approved person such as team leaders) to sign an acceptance / completion / certification form/s
    • After a site visit, an electronic visitation report can be issued that can include features such as a description of the work performed,    information about installed / removed devices, test results and more.
  • Network maintenance activities to proactively maintain the network
  • Fault-fix / resolutions
  • Logging of problems, faults and hazards
  • Query information for better situational awareness when performing tasks
  • Data quality / consistency updates to share knowledge from the field
  • Identify optimal route to next job

Note also that many of these process-driven activities are coordinated via integration with SunVizion Workflow, which can support manual and automated task completions.

 

There are times when network connectivity will be impaired or unavailable. SunVizion Mobile supports online or offline mode (using information previously downloaded to the device). Any changes made in offline mode will reconcile and update once connectivity to the network is restored.

Administrators

SunVizion Workforce supports the management of teams, workers and subcontractors with various skills, certifications and availability. The solution automatically shows whether the worker has the right skills, certifications and availability to be assigned the task, minimizing any incorrect assignment of work.

Administrators onboard workers, keep essential data up-to-date and ensure the system remains operational.
SunVizion Workforce incorporates many administrative efficiencies via the GUI including: 

 

  • Contractor application / Onboarding forms
  • Certification checks and expiry notifications
  • Allocation of skills
  • Formation of Teams
  • Assigning Rules and
  • Many other capabilities

 

SunVizion Workforce, when integrated with SunVizion Mobile, even allows for monitoring of current location of workers for health and safety purposes.

 

System features:

  • Modular, pre-integrated architecture (workforce, mobility, inventory, workflow)
  • Managing the entire workforce activity lifecycle (plan, design, build, operate, upgrade / replace)
  • Easy integrated with other systems (WebService API) Expandable in terms of hardware and license flexibility to accommodate growth of the number of workers, contractors, teams and projects
  • Expandable in terms of hardware and license flexibility to accommodate growth of the number of workers, contractors, teams and projects