The SunVizion Service Fulfillment solution streamlines the process of offering communications services to subscribers, shortens time-to-market, and enhances customer satisfaction. Its catalogue-driven approach improves operational efficiency and empowers the entire product lifecycle, from planning to service activation.
Telecom Service Fulfillment
The architecture of SunVizion Service Fulfillment includes modules that are pre-integrated internally and prepared for external integration through a built-in service-oriented architecture. These modules are: Service Inventory, Service Catalogue, Workflow-driven Service Order and Provisioning Orchestration, Resource Management, and Workforce and Material Management.
Catalog Driven Approach:
- Agile execution of fulfillment processes
- Swift launch of new products and services
- Capability for automatic process reconfiguration during execution
- No need of regression testing after introducing a new service
Workflow:
- Seamless data flow among various actors in the fulfillment process
- Task progression is visibly displayed through an intuitive web portal
- Enhanced business agility for both internal and external workforce resources
- Modifications and development without the necessity for coding
Service and Resource Inventory:
- Comprehensive visibility into all parameters of the service, covering clients and hardware aspects
- Documentation of the services utilized by a customer
- Allocation of the network elements necessary for the service
- Clear insight into current network assets
Provisioning:
- Complete automation of service activation and modification
- Simplified device installation
- Automated service locking
- Increased flexibility in introducing new device types
