Back-office refurbishment is just as important as network advances if telcos are serious about OSS digital transformation.
A lurking danger for telcos is that network transformation outpaces operations support systems (OSS). Given network innovation enjoys a much higher profile than back-office refits, perhaps it’s understandable that OSSs tend not to command as much attention in the boardroom as SDN, NFV, 5G and Internet of Things (IoT).
Operators must pay close attention to network planning and asset inventory if they’re to get the most out of the next-gen tech.
5G means more business opportunities for ambitious operators. If they play their network cards right, they can tap into new and potentially lucrative markets such as real-time video gaming on smartphones, factory‑floor automation and smart driving. Network slicing, where dedicated resources are set aside for a service or a private enterprise network, plays a crucial role in making this happen. Consumers and business customers are more likely to pay premiums for services if they are delivered over high‑performance networks.
Digital telcos need the right OSS / BSS tools if they are to serve the enterprise market profitably. One thing sure to irritate enterprise customers is a finger‑drumming wait for service activation. When IT and network managers make an order to connect a branch office, say, their patience will quickly run out if weeks pass before the service is up and running. Hardly surprising. Enterprises never take too kindly to potential losses in revenue. But there’s another reason why patience soon wears thin.
Comprehensive and real-time network inventory is a must if SDN, NFV and 5G are to realize their full potential.
Network resource management and inventory systems tend not to grab the headlines as forward-thinking telcos plan their digital transformation strategies. Software‑defined networking (SDN) and network functions virtualization (NFV) are much more likely to be in the spotlight. SDN and NFV are all about launching new services quickly and optimizing network assets, which is exactly what the digital telco wants.
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